In-Stock Sex Dolls Shipping

Our goal is to provide you with the best shipping options.

1. Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).
2. Shipping Time: 6-10 business days.
3. Shipping Cost: Most products are shipped for free, but overweight items (over 53 lbs) will incur shipping charges ranging from £45 to £80, depending on the weight.

* Note: Based on the time required to process and approve your order, there may be an additional delay of up to 2 business days outside the standard timeframe of 6-10 business days. Additionally, transportation times may be extended if customs inspections occur.

4. Carriers: DHL, UPS

* Important Notes:
Our products are shipped from a warehouse in Germany. If your address is in the UK, your package may be subject to customs inspection. The HMRC may charge customs duties, VAT, and clearance fees. The amount of customs duties and VAT depends on the value of the products you ordered. The standard VAT rate for imported goods is typically 20%. These fees will be your responsibility.
If your package undergoes customs inspection during transit, you may need to provide clearance documents. Please monitor your email after placing an order and upload the required documents within a week upon notification to avoid having your package returned.

Notice: We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.

FAQ

Orders are typically processed within 24-48 business hours and shipped within 48-72 business hours. If there is a delay, it might be due to peak seasons or special circumstances. We will process your order as soon as possible and notify you of any delays.

After your order is shipped, we will provide a tracking number. You can use this number on the carrier's website to check the status of your package. Please note that it is normal for the tracking information to not update for 1-3 business days while the package is in transit to the courier. If there is no update for an extended period, please contact us.

If your package is marked as delivered on the carrier’s website but you have not received it, please check locations such as your porch, backyard, garage, or any place where the package might have been left. Also, ask anyone who might have picked it up for you. If you still cannot find it, please contact the carrier and inform us so we can assist you in resolving the issue.

All products are thoroughly inspected and securely packaged before shipment. Upon receiving your package, please inspect it for any damage:

If the outer box is opened or the product’s packaging is damaged.
If the outer box has noticeable water stains.

In such cases, immediately take photos or videos as evidence and check the inner packaging for damage. File a claim with the carrier and contact us if further assistance is needed.

If you receive the wrong item, please promptly provide photos and videos to the carrier for a claim. Once confirmed, we will arrange for a replacement shipment.

To return an item, please contact us via email at service@tantaly.co.uk. Do not refuse delivery or return the item without authorization, as the address on the package cannot be used for returns or exchanges. We will handle your request promptly based on your email. Please ensure the internal plastic packaging of the doll remains intact.

Contact Information

If you have any questions or need assistance, please contact us through the following means:

E-Mail: service@tantaly.co.uk(Quick response)
Customer Service Hours: Weekdays: 24-hour response. Weekends/Holidays: 48-hour response.

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Wird Geladen