Why did I receive a doll with an odor?

The doll, made of medical-grade TPE material, may develop an odor due to prolonged confinement in plastic wrapping during long-distance transportation. The Tantaly doll has undergone quality certification, so please feel confident in using them.

* We have provided some methods to eliminate any odors from the doll:

1. Place the doll in a cool and well-ventilated area.

2. Clean the doll with a mild bath gel or soap to eliminate odors.

3. Apply a non-alcoholic body mist to the doll.

How to address white powder on the doll's skin surface?

* We strongly recommend cleaning your sex doll before initial use, as it contributes to maintaining your reproductive health.

1. Clean using a mixture of antibacterial soap and clean lukewarm water.
2. Gently pat the doll's skin with a soft towel to absorb moisture.
3. Ensure that the doll's skin and tunnel are completely air-dried in the end.

Why do dolls get stained, and how to handle stains?

Our dolls are made from soft and durable TPE material. However, TPE’s high porosity makes it prone to absorbing dirt, especially the dyes from dark-colored clothing. To keep your doll clean and in good condition, we recommend avoiding dark clothing whenever possible. If dark clothing must be worn, wash it several times before dressing the doll, and avoid contact with sharp objects to protect the doll’s skin. Regular cleaning and maintenance will help keep the doll in optimal condition.

How to handle stains on the doll?

Mild staining

Apply a small amount of baby oil or mineral oil to the stained area.

Moderate Staining

Gently wipe 1-2 times with Tantaly TPE Cleaner, or repeat as needed. If stain persists, apply more cleaner and let sit for 1-2 hours before wiping again.

Severe Staining

Use Discoloration Cream from the Tantaly Repair Kit. Apply with a cotton swab, wait 8-24 hours, then wipe clean with a cotton pad. See the video starting at 5:33 for detailed instructions.

What should I do if my doll’s skin starts peeling?

Skin peeling on dolls is usually caused by improper maintenance or excessive cleaning. Regularly applying oil to your doll helps slow down skin oxidation and aging. Generally, applying oil after each cleaning can effectively protect the doll’s skin. The frequency of oil application should be adjusted based on usage, and we recommend using baby oil or mineral oil.

If peeling occurs, follow these steps to care for your doll:

• Thoroughly dry the doll’s tunnels and skin, ensuring there is no residual moisture.
• Once the doll is completely dry, apply a small amount of baby oil or mineral oil to the skin multiple times in thin layers.
• Allow the skin to fully absorb the oil in a well-ventilated area.
• Apply Tantaly Renewal Powder or baby powder to keep the doll’s skin smooth and shiny.

What should I do if my doll develops mold?

Good cleaning habits are the best way to prevent mold growth. We recommend cleaning the doll’s tunnel immediately after use. If the tunnel remains damp for an extended period, mold and bacteria can thrive, putting the doll in an unhealthy state. A moldy doll is not suitable for use. Avoid leaving drying sticks in the tunnel for too long. You can click here to watch a tutorial on how to properly dry your doll.

If mold is found in the tunnel, stop using the doll immediately to ensure hygiene and safety. Even if the mold is removed, invisible spores may remain. Therefore, always ensure the tunnel is thoroughly dried during routine cleaning. Moisture and a closed environment can easily lead to mold regrowth.

What to do before using a sex doll?

* Tips:
1. We recommend the use of latex condoms that do not contain silicone-based lubricants.
2. Before using lubricant, it is advisable to apply a small amount on the skin for a patch test to check for any allergic reactions.
3. You can dress up the doll for a better erotic experience.

(Note: Our dolls are made of soft and durable TPE material, but their high porosity makes them prone to dirt, especially from dark clothing. To keep them clean, try to avoid dark clothing; if needed, wash it several times beforehand and avoid sharp objects to protect the doll's skin. Regular maintenance will ensure our dolls stay in optimal condition.)

How do I clean my doll after using it?

1. Clean the doll's surface using water not exceeding 50℃, and you may also add a small amount of mild body wash for cleansing.

2. Use a Sex Doll Washer to flush the tunnel with a mixture of shower gel 3-5 times, followed by rinsing the tunnel with water 5-7 times to thoroughly clean it.

3. After cleaning, use a soft towel to pat dry the water on the doll's skin surface.

4. Insert a Drying Stick into the tunnel for 30 minutes and press the sex doll's abdomen and buttocks to facilitate the drainage of moisture from the tunnel.

5. After the tunnel is completely dry, use a UV Germicidal Heating Rod inserted into the tunnel to prevent bacterial growth.

6. Place the doll in a dry and ventilated area.

7. Use a makeup brush to apply the right amount of renewal powder to the doll; you can also opt for baby talcum powder or cornstarch as an alternative.

* Tips:
1.It is recommended to use diluted soapy water or a mild body wash, avoiding harsh liquids for cleaning. If using a different brand of cleaning solution, it is advisable to conduct a skin test on the doll's leg cross-section before application.
2. Please do not dump renewal powder into the doll's tunnel.
3. You can click here to explore more buyer-shared experiences regarding the cleaning and maintenance of dolls.

Watch our cleaning and drying video to discover the most detailed care tips! ✨ In the video, you will find easy-to-understand steps. We provide you with professional advice to ensure your doll always stays in top condition.

Sex doll storage methods.

1. Ensure that the tunnels and skin of the sex doll are completely dry when storing.
2. When storing the doll, please avoid placing it near PVC or silicone type materials.

3. Ensure that the doll is stored with straight limbs and in a lying position.

4. It is recommended to use Tantaly's Styrofoam box and black carrying bag for storage, for privacy and to avoid dust.

5. Our bags have two double zips that you can fit with small locks to ensure your privacy.

How to maintain your sex doll?

* Handle your doll with care for a more enjoyable sexual experience.

1. It is recommended to use baby oil or mineral oil that does not contain silicone-based ingredients. Apply baby oil in small amounts multiple times, wait for the oil to be completely absorbed into the doll's skin, and then apply renewal powder when the skin reaches a dry state. Proper care will help keep the doll's skin shiny and elastic.
2. Please keep sex dolls away from children and pets.
3. Avoid contact with sharp objects to prevent damage to the doll's skin.
4. Store the doll in a dry and well-ventilated area.
5. If the doll is not used for an extended period, it is advisable to clean it before use.
6. If the color of the doll's labia and nipples you received differs from the color in the pictures, don't worry. This happens because the sex doll torsos are shipped randomly by warehouse staff when they arrive, not in the order they were received. If the doll is from a new production batch, the TPE material surface may have a deeper pigment. This means the color of the labia and nipples may differ slightly from the images on the official website, which is normal. Rest assured, the deeper color will gradually fade to the normal shade over time (approximately 3-6 months). If you are dissatisfied with the color you received, please get in touch with service@tantaly.co.uk, and we will be happy to assist you.

If you're interested in creative ideas for coloring the doll's nipples and Labia, click here to learn more.

How to use Tantaly Doll Repair Kit properly?